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Privacy Policy

Introduction

This privacy policy describes the policies of École Carrousel Linguistique, 2-339 Hippodrome, Québec, Canada (hereinafter referred to as: “Carrousel Linguistique,” “Carrousel,” “we,” “our,” or “us”) regarding the collection, use, and disclosure of your information when you use our website (https://carrousellinguistique.ca) as well as the apps, video games, and any other online services we provide (hereinafter: “Digital Services”).

We place great importance on the proper handling of personal data. That is why we take the utmost care when processing and protecting your personal data. This is done in accordance with applicable privacy laws (PIPEDA, Law 25), including the General Data Protection Regulation (GDPR).

This policy also explains how we collect information, use it, disclose it to third parties, and protect it, as well as how you can opt out of various communication channels related to your information.

Please read this policy carefully. By using our Digital Services, you consent to our collection and use of your information in accordance with this policy. This information is necessary for us to provide our Digital Services in compliance with applicable laws. We may modify this policy by occasionally posting an updated version on this page. If we deem it appropriate, we may also post an update notice on our homepage. By continuing to use our Digital Services after we have posted modifications, you agree to the terms of the updated policy. If you do not accept this policy, please refrain from using the Digital Services.

What Types of Personal Information Do We Collect?

The information we collect about you depends on the Digital Services you use, how you use them, and the information you provide to us. We collect information in the following ways:

a) Information You Choose to Provide

We collect personal information that you choose to share directly with us. This includes information you provide when you subscribe to our emails, submit one of our online forms, or book an evaluation.

Some of this information may also come from your employer if you subscribed through them.

The information we collect includes:

Contact details: Titles, names, email addresses, and mobile phone numbers.
Payment information, if applicable.
Other information you provide: Messages and content included in your communications with us.

b) Information We Collect Automatically

We collect or generate certain information about your use of our Digital Services (such as user activity data, analytics event data, and clickstream data) for data analysis purposes and to help us measure traffic and usage trends using cookies and similar technologies. Cookies are small text files used to store small amounts of information. They are stored on your device when the Digital Services are loaded in your browser.

We use several types of cookies:

Essential cookies: Necessary for the proper functioning of the Digital Services.
Analytics cookies: Used to analyze usage and performance of our services to improve user experience.
Advertising cookies: Used to personalize advertisements based on your interests.

You have the option to disable analytics and advertising cookies at any time via your browser settings or cookie preferences.

c) Information We Collect from Other Sources

We may obtain information about you from third-party sources, such as authentication services (single sign-on), public sources, social media platforms (such as Facebook, Instagram, LinkedIn, Twitter, and others), and third-party data providers and information services.

d) Information About Children

We do not knowingly collect information from individuals under the age of 14. When creating an account, we will ask for your date of birth. This information is not stored, but individuals under 14 will not be able to sign up for our Digital Services.

How We Use Your Information

We use your information in various ways, depending on the type of data, including for the following purposes:

Providing our services: We use the information you provide to access our Digital Services, enroll in courses, operate and maintain our services, and offer technical support.
Remembering account details: We use automatically collected information to remember details so you do not have to enter them again on future visits.
Processing payments: If payment information is required, it is used exclusively to process transactions and manage subscriptions.
Communicating about service execution: We use your information to notify you of any transactions made through our Digital Services and keep you updated about our terms and policies.
Communicating about activities and opportunities: With your consent, we use your information to send details about meetings, courses, events, blog posts, and other opportunities. You may withdraw your consent at any time.
For analytics purposes: We use your data to monitor user activity, content engagement, and other relevant information to evaluate marketing campaigns and trends.
For legal and compliance purposes, including enforcing our terms and policies and protecting our legal rights.

Sharing Your Information

Your personal information is accessible to Carrousel Linguistique employees and partners, including:

Instructors
Billing department
Customer service

We share your information with third-party service providers for the purpose of operating our services, facilitating Carrousel Linguistique’s legitimate interests, or if you consent to it. The third parties we work with include:

Billing providers: Name, address, payment details.
Email services: Email address, first and last name, communication preferences.
Hosting and database services: User IDs, login data, service activity history.
Data analytics: Service usage data (e.g., browsing behavior, clickstream data).
Security services: User identifiers, login details, IP address, activity data.
Marketing services: Email address, communication preferences, interaction history.
Product and service delivery: Name, shipping address, contact information.
Language services: Name, email address, and learning-related content.

If you subscribed through your employer, they may also have access to certain data, such as your subscription information, service usage, and learning-related data.

If we share personal information with third-party providers outside of Québec, we commit to verifying their privacy policies to ensure compliance with applicable laws.

Protecting Your Data

To prevent unauthorized access, Carrousel Linguistique takes all reasonable measures to protect the collection, storage, and processing of user data. We use technical, physical, and administrative safeguards tailored to the risk level of data processing.

However, no security measures are entirely foolproof. If we become aware of a security breach affecting your personal data, we will notify you and report the incident to authorities as required by law.

Data Retention

We retain your personal data as long as necessary to fulfill the purpose for which it was collected, unless a longer period is required for legal obligations or legal claims. When no longer needed, we delete or anonymize data, unless retention is required for compliance purposes.

Your Rights

You have the following rights regarding your personal data:

Right to access or request a copy of your information
Right to correct your information
Right to withdraw consent
Right to request deletion of your information
Right to transfer your data to a third party
Right to restrict or object to certain uses of your information

To exercise these rights, please contact our Privacy Officer at: oceane@carrousellinguistique.com

Links to Other Sites

Our Digital Services may contain links to external sites that we do not own or control. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

Use of Artificial Intelligence (AI)

Our Digital Services do not use AI for automated decision-making regarding users. No personal data is processed by AI systems.

Changes to the Policy

We may modify this policy at any time. Changes take effect immediately upon posting. By continuing to use our services, you accept the updated terms.

For any questions, please contact our Privacy Officer at oceane@carrousellinguistique.com.